What Type of Technology Should Tampa Car Accident Injury Law Firms Use to Manage Their Case Loads?

It is very important that a car accident injury law firm use the very best technology available to effectively manage their caseload.  Not only because there are very important deadlines that cannot be missed, but also because there are very important processes that should be followed in order to effectively and efficiently process your Tampa car accident claim. In addition, the more these processes can be automated with the use of superior technology, the more time a car accident injury law firm’s staff will have to provide you the individual attention that injury clients need and deserve.

Many years ago, there was no software that was uniquely designed to accommodate the unique needs of car accident law firms in Tampa, Brandon, Lakeland or elsewhere in Tampa Bay.   Law firms were left with having to manage their caseloads using standard products such as Microsoft Excel, Word and other types of software programs such as Act.

But over the last several years, excellent software programs have been developed that are especially designed to assist personal injury law firms in effectively managing their caseloads. After evaluating a number of the very best software programs available to Tampa car accidents and medical malpractice injury law firms, our Tampa law firm chose the very powerful and highly effective case management tool known as Needles.

Needles is a highly customizable case management tool.  Our law firm’s  appreciation of the Needles product grows with each passing year that we use it.  We begin to use Needles as a tool for our Tampa  injury law firm as soon as we receive a call from a potential car accident injury client as well as when we receive calls regarding other potential personal injury cases in the areas of medical malpractice, slip and falls, premise liability, and product liability.  Because our intake form is standardized for each type of personal injury claim, the appropriate information can be taken down by any personnel within our personal injury law firm. The intake form guides the staff person so that they are sure to gather all the information that the attorney will need in order to properly evaluate the potential client’s personal injury claim. This information can then used by the Tampa injury lawyer as part of the firm’s evaluation process. Also, when the injury attorney calls the potential client for more information, the client will not be asked to repeat any of the information already provided.  In addition, the injury lawyer can be certain that any information taken from the potential client about their Tampa auto accident or Clearwater medical malpractice is not lost.  This process of documenting all information is very important in order to reach the best results possible for our clients.

Once an intake is completed and an evaluation performed, the electronic intake sheet can be automatically converted into a new client’s electronic data form.   When that happens, all the information gathered during the intake is placed into the appropriate sections of the new client database.   The database is customized for auto accidents, medical malpractice, premise liability, etc. so that the information is placed in all the appropriate places. The Needles software system even allows us to post a picture of the client on the very first page of the electronic data form so that whoever is working in the electronic file can immediately associate a face with the client’s name.  This allows for some personalization of the process.  In addition, the first tab that contains the picture of the Tampa auto accident client also contains personal information about them including such things as where they live, the name of their spouse and children, etc.  This all helps to facilitate the personal touch between the Tampa personal injury law firm’s staff and the individual client. This helps to make the client more than just a “name” in our system.

Other information that can be stored in Needles and easily assessed includes information about medical treatment, insurance, costs spent on pursuing the case, witnesses that must be interviewed or their depositions taken, medical records that have been ordered, and many other various important information that all goes into the effective management of a personal injury auto accident case.

In addition, one of the great concerns of any personal injury law office is missing a statutory deadline. The Needles system allows for law firms to make sure that deadlines are not missed.  In our office, the statue of limitations is taken so seriously that we track statutes not only within our electronic case management system, Needles, but also in hard copy form as well. This is what's known as carrying duel calendars.

In addition to helping our personal injury law firm process and effectively move forward individual personal injury claims, by establishing a vast database of our clients, we’re able to pool reports that help us understand how effectively our law firm is in processing injury claims. We can look to see how long a case has been with our firm since the case has been opened; how long it takes us to get a demand out from the time a Tampa auto accident client’s final report is written, etc.  This kind of information allows our law firm to make adjustments so that we can increase our productivity, efficiency and effectiveness for the benefit of our clients.

Personal injury law is a very personal matter. It is important that all available technologies and resources be utilized to serve our clients most effectively.  We use the latest and best technology, not to depersonalize our clients’ experience with our personal injury law firm, but to enhance our client relationships and make us more powerful and effective personal injury attorneys.  If you're curious to know more about how we utilize Needles to become more effective, please feel free to contact us.   We would be glad to have one of our Tampa injury lawyers talk with you about our Needles software program and perhaps to even demonstrate why it is a very effective tool in our arsenal for providing our clients with great service and effective representation whether we are representing them for their  Tampa car accident or medical malpractice claim.